FAQ

  • How do I get a quote for renting gear?

    Two ways!
    1. You can visit the rentals tab, add items to your cart and “checkout” in order to create & receive a quote. The Bad Neighbor team will get back to you via email within 1 business day.

    2. Contact us directly: rentals@badneighbor.studio or (619) 289-7512

  • Do I need Insurance?

    Yes! All renters are required to provide a Certificate of Insurance that covers the replacement value of the rented film/photography equipment.

    This is often called “Inland Marine Insurance” which covers rented equipment from others.

    You must ask your insurance provider to list Bad Neighbor LLC as both the additionally insured and loss payee on the insurance policy.

    Please do not send us General Liability insurance as this is not what we need to rent equipment out.

  • What if I don't have insurance?

    If you do not have rental insurance you can rent from us on our Sharegrid page

    Sharegrid is a rental platform that offers short term insurance to cover every rental and keep both parties at ease.

    Otherwise we suggest getting inland marine insurance through a company like Athos or similar.

  • Where are you located? What are your hours?

    We are located near Old Town San Diego. Just minutes from the San Diego International Airport and Downtown.

    We are open by appointment only but available 7 days a week.

  • What time can I pick up and return?

    Thanks for asking!

    All rentals are available to pick up at 1pm(or later) on the pickup day

    All rental returns are due back by Noon on the return day.

    Orders picked up before 1pm on the pickup day will be charged an additional 1 day rental fee.

    Orders returned later than Noon on the return day will inquire an additional rental day fee for being late.

  • Do you offer prep spaces?

    Yes! We have one medium sized prep room to build and test equipment before taking it on the job.

    Available upon request.

  • Do you offer delivery and pick up?

    Yes! We do offer delivery and pickup within San Diego County for an additional fee dependent on distance from our HQ.

    Feel free to send us an address for delivery or pickup and we will add it to your quote